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Policy & Transaction Guidelines
MainTown Realty is committed to providing a trusted, transparent, and structured housing experience for all users.
Last updated October 2026
On this page 7 sections
1.Preliminary Verification
In short: Automated, early checks on listing documents. Helpful, but not legal advice or a guarantee of title.
The documents supplied for every listing, and the identity details of participants, go through automated, preliminary verification checks to help flag problems early and reduce fraud.
Preliminary verification means automated checks that the documents supplied for a listing were provided, appear complete on their face and are internally consistent. It is not a legal opinion, a Land Registry search or a certificate of title, and MainTown does not guarantee the validity or transferability of any title. Before you pay or sign, instruct an independent lawyer and carry out your own searches and inspection.
2.Payment
In short: You pay through licensed payment partners. Rent goes straight to the landlord. On property sales, the seller's share is held by our payment partner until you confirm your documents.
- Payments are only made after preliminary verification checks, your own due diligence and confirmation
- Payments are processed through licensed payment partners. MainTown Realty does not hold your money itself
- Rent: each payment is split at the point of charge and goes to the landlord on schedule. Short-let payouts to hosts are held until check-in
- Land and property sales: your payment is split at the point of charge. MainTown's commission and any agent share are paid straight away, but the seller's share is held by our payment partner until you confirm you have received the original documents
- All fees are shown before you commit
- MainTown Realty does not support unverified or off-platform transactions
3.Refunds
In short: Whether you get a refund depends on the stage, the agreement and the check outcome. We tell you before you pay.
Refund eligibility depends on:
- Stage of transaction
- Nature of agreement
- Preliminary verification outcome
Clear refund terms will be communicated before any payment is made.
Land and property sales: held payment and problems with documents
- The seller's share is released when you confirm that the original documents have arrived and check out, or automatically 7 days after they are dispatched if you neither confirm nor report a problem
- If you report a problem, the seller's share stays frozen while MainTown reviews it
- If your claim is upheld, you are refunded in full by the seller, and the seller may be suspended and removed from MainTown
- The seller must dispatch the original documents within 14 days of full payment
- Once documents are confirmed and the payment is released, the sale is final
4.Property Matching
In short: Listings are checked before they appear, but you should still inspect in person and do your own legal checks.
Every listing on MainTown goes through preliminary verification before it is shown to you. This is an early check on the documents supplied, not a guarantee of title or condition, so always inspect in person and do your own legal checks.
5.Partners & Agents
In short: Everyone in our network is expected to be open, professional and verified.
All agents, landlords, and service providers within our network are expected to operate under:
- Transparency
- Professional conduct
- Verified engagement
6.Your Responsibilities
In short: Give accurate information, follow the process, and keep every transaction on the platform.
Users are expected to:
- Provide accurate information
- Follow the guided process
- Avoid engaging in unofficial transactions outside the system
Sellers and developers also agree to dispatch original title documents on time, to refund buyers in full when a problem is confirmed, and to accept suspension or removal if they do not.
7.Our Transparency Commitment
In short: Every step clear, every transaction traceable.
We aim to ensure that:
- Every step is clear
- Every transaction is traceable
- Every interaction builds trust
We exist to remove uncertainty.
Full terms are shown in the app when you sign up. If something here is unclear, ask us before you pay.
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